The Builders Warehouse NE Ltd
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will arrange collection ( at extra cost )
2. Include in your email an explanation stating the reason for your return and the original receipt No:
Items which have been used or damaged on site by customer.
Only pack quantities can be returned, we can’t accept part pack returns
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. We will charge a collection fee as per delivery fee.