The Builders Warehouse NE Ltd

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7days of your purchase. 

1. Please email info@builders-warehouse.co.uk to request a refund and we will arrange collection ( at extra cost )

 
2. Include in your email an explanation stating the reason for your return and the original receipt No:

Return Exceptions

Items which have been used or damaged on site by customer. 
Only pack quantities can be returned, we can’t accept part pack returns


Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. We will charge a collection fee as per delivery fee.